Features
Every BloomCONNECT feature, in one place.
Every feature exists to do one thing: book the call and close the sale inside the DM.
01 — The AI agent
The AI agent
- Human-like AI sales agent
- Media understanding (voice, photo, video, document)
- One-click optimisation
- Real-time web search
- 100k-token memory per contact
- Response-speed and typing-delay control
- Multilingual (95+ languages)
- Human takeover
- Chat playground
02 — Sales mechanics
Sales mechanics
- AI appointment booking
- High-ticket sales in DMs
- Outbound campaigns
- Automatic follow-ups
- Comment-to-DM on Instagram and Facebook
- Contact tagging and lists
- Cart and no-show recovery
- Task board
03 — Platform
Platform
- Open REST API (40+ resources, three auth methods)
- Webhooks (~20 event types, HMAC signing, retries)
- Custom Functions
- MCP server
- BYOK (bring your own Anthropic key)
- Advanced Mode
- Team seats
- Unified inbox
04 — Availability
What's in each plan.
| Feature | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Voice-note understanding | ||||
| Image understanding | ||||
| Video & document understanding | ||||
| AI appointment booking | ||||
| Outbound campaigns | ||||
| Custom Functions | ||||
| API access & webhooks | ||||
| BYOK & Advanced Mode | ||||
| Priority support & DPA |
05 — FAQ
Feature questions.
Can it follow up automatically?+
Yes. Automatic follow-ups nudge quiet conversations on a schedule you set, which is where a large share of closed deals actually come from.
What campaign types are there?+
Incoming, outgoing and combined campaigns. Incoming handles inbound conversations; outgoing runs outreach and sequences; combined does both. Availability depends on your plan.
Can I run cold outbound to a large list?+
You can run outbound sequences on Growth and above. Keep to lists you have permission to contact and warm numbers gradually; cold blasting risks channel bans and breaches messaging rules.
Can I import and organise my contacts?+
Yes. Import contacts, tag them and build lists. Contacts are unlimited on every plan, and tagging is available from Growth.
Is configuration per campaign or per account?+
Instructions are set per account and can be refined per campaign, so you keep one consistent voice while tuning behaviour for a specific push.
Can I take over a conversation from the AI?+
Yes. Human takeover lets any team member step in mid-conversation, and hand back to the agent afterwards. The full thread stays in one place.