Terms of Service
Last updated: 5 August 2026
01 Agreement to terms
By using BloomCONNECT you agree to these terms, which form a binding agreement with Bloom DevLabs Corp.
02 Service description
BloomCONNECT is an AI sales agent that reads, replies to, qualifies and books conversations across supported channels.
03 Eligibility and account
You must be able to form a binding contract and are responsible for the accuracy of your account details and the security of your credentials.
04 Subscription, trial and payment
Plans are billed in Philippine pesos. The 14-day trial requires no card. Fees are due in advance and are non-refundable except where required by law.
05 Plans and changes
You may upgrade, downgrade or cancel at any time; changes take effect at the next billing cycle.
06 BYOK
On eligible plans you may connect your own Anthropic API key. You are responsible for your own provider costs and for keeping the key valid.
07 Credits and pass-through fees
AI and tool use is metered in credits. Channel fees such as WhatsApp and SMS are passed through at cost without mark-up.
08 Acceptable use
You must not use the service for spam, harassment, illegal content, malware, reverse engineering, or in breach of TCPA, CASL or RA 10173, and must not conceal AI identity where disclosure is legally required.
09 Team accounts and seats
Seats are for named individuals within your organisation and may not be shared.
10 Customer data and ownership
You retain all rights to your data. We retain backups for 90 days and provide a 30-day export window after termination.
11 Intellectual property
We retain all rights in the platform. You retain rights in your content and instructions.
12 Confidentiality
Each party protects the other's confidential information and uses it only to perform under these terms.
13 Third-party services and sub-processors
Your use of connected third-party services is subject to their terms; our sub-processors are listed at /subprocessors/.
14 Data protection and DPA
Our GDPR Article 28 DPA at /dpa/ applies automatically and forms part of these terms.
15 Service level and support
We target 99.5% uptime. Support is by email within one business day; Enterprise customers receive priority support.
16 Limitation of liability
To the maximum extent permitted by law, our aggregate liability is capped at the greater of your trailing 12-month fees or ₱6,000.
17 Indemnification
You will indemnify us against claims arising from your unlawful use of the service or your content.
18 Term and termination
Either party may terminate as set out here; your data remains available for the 30-day export window.
19 Beta features
Beta features are provided as-is and may change or be withdrawn.
20 API and webhooks
Use of the API and webhooks is subject to rate limits and the acceptable-use policy.
21 High-value transactions and no professional advice
BloomCONNECT assists sales conversations but does not provide legal, medical or financial advice; you are responsible for high-value transactions.
22 Export controls and sanctions
You must comply with applicable export-control and sanctions laws.
23 Modifications to terms
We give 30 days' notice of material changes.
24 Governing law and disputes
These terms are governed by the laws of the Republic of the Philippines. Disputes follow 30-day negotiation, then mediation, then arbitration in Metro Manila.
25 General provisions
If any provision is unenforceable, the remainder stands. These terms are the entire agreement between us.
26 Contact
Questions about these terms: legal@bybloomlabs.com.