Refund Policy

01 The short version

If you cancel an eligible purchase, 50% of the product price is refundable. Fees are not refundable — this means the payment-processing fee and, if you asked for an official receipt, the 3% Non-VAT OR surcharge. The refund is always calculated on the base plan price, never on the fees.

02 A worked example

On a lifetime plan with a ₱12,995 base price, the refundable amount is ₱6,497.50 (50% of ₱12,995). Any processing fee or 3% receipt surcharge you paid on top is not included in the refund.

03 How to request a refund

Open your Payment Portal at connect.bybloomlabs.com/dashboard, go to your plan, and choose Cancel & request refund — you'll be asked for a short reason. You can also reply to your purchase confirmation email.

04 How refunds are issued

If you paid by card or PayPal, the 50% refund is issued automatically back to your original payment method, and PayPal emails you a confirmation.

If you paid by bank transfer or a QR wallet (GCash, GoTyme, Chinabank, MariBank), we'll contact you to confirm your bank details and send the transfer manually, typically within 3–5 business days.

05 When access ends

For lifetime plans, cancelling ends your credits and features immediately. You keep a 7-day grace period to export your Contacts and view your Knowledge Base before the account is removed. For monthly subscriptions, cancelling stops the next renewal and you keep access until the end of the period you've already paid for — used time is not refunded.

06 Promotional & Early Adopter purchases

The same 50%-of-base, fees-excluded policy applies to Early Adopter and Early Bird purchases and to any coupon-discounted price — the 50% is calculated on the price you actually paid for the plan.

07 Questions

Email billing@bybloomlabs.com and we'll help. This policy is designed to be simple and predictable so there are no surprises at checkout.